Tier 1 and Tier 2 support for Contingent Workers system related issues.
Provide End to end support of Workday Contingent Worker L2 level tickets.
Act as liaison between Supply Chain Group, Identity Management and other Functional COE, & Third-Party vendors to understand business challenges as well as work closely in gathering business requirements and providing support to getting new functionalities implemented in Workday.
Collaborate with team to help customers/business for Workday Production issues related to Contingent Workers.
Develop subject matter expertise on the various functionalities of Workday HCM for Contingent Workers.
Knowledge in Workday platform includes multiple functional tasks like Core HCM, Reporting & Security.
Perform continuous improvement & optimization of current system processes. Establish standard operating procedures and audit process...