Resolve Tier 1 (simple queries) and support resolution of semi‑complex or complex queries and transactions related to core HR processes
Maintain data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
Handle escalations from process partners, HRs and provide RCA plan
Ownership of team deliverables in absence of Team Lead
Quality Check on the Key/Critical HR transactions processed by team as defined in the Quality framework