Job Description

Job Objectives:
The Data and Finance Application Support team is within the Business Technology Services function, supporting the Bank’s suite of Finance and Data warehouse Application system. The team is responsible for the production stability of Data and Finance applications and ensuring ongoing improvements in system availability, supportability & service levels over time.

The successful candidate will be working with Business, Operations, Support and Development teams to ensure a high quality service & swift resolution of issues.

Job Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts auto...