About the Role

Spectrum One is seeking a highly skilled and experienced Senior Amazon Connect Architect / Engineer to lead the design, implementation, and optimization of our cloud-based contact center environment. In this role, you will be the primary subject matter expert for all things related to Amazon Connect and the surrounding AWS ecosystem. You will partner with business stakeholders to translate customer experience requirements into scalable, secure, and innovative technical solutions.

If you have a deep background in migrating legacy contact centers to the cloud, building complex automated routing workflows, and integrating AWS AI/ML services, we want you on our team.

Key Responsibilities

Architecture & Development

• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, S...