About the Role

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Genesys AI Architect is a senior presales AI specialist who operates across three core motions: driving strategic AI opportunities with customers and sales teams, scaling the field through reusable assets, technical enablement, and coaching, and shaping product and go‑to‑market direction through real‑world customer and field feedback. This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.

Key Responsibilities

• Design end‑to‑end AI systems for customer‑experience use cases.
• Architect reliable, production‑ready AI solutions that combine LLMs, deterministic workflows, tools, and orchestration layers.
• Define how ...