As a Senior After-Hours Corporate Travel Consultant, you are the trusted extension of The Travel Group’s premium service outside of standard business hours, ensuring uninterrupted, high-touch support for our most valued corporate clients. You act as a calm, decisive problem-solver who delivers seamless travel solutions with precision, discretion, and urgency, while maintaining the highest standards of client care and operational excellence.

Key Responsibilities

• Provide immediate, 24/7 response to all client calls, WhatsApp messages, and urgent travel requests
• Deliver seamless continuity by using CRM data and existing booking history to avoid repeated client queries
• Offer proactive, solution-driven travel support, resolving complex requests under pressure
• Ensure all bookings are accurate, strategic, and aligned to client preferences and expectations
• Identify opportunities for upselling, cross-selling, and enhanc...