Job Description:

Position Title: Tier 1 Hosting Analyst

Role Purpose

As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training.

The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek o...