Manage collections for past-due accounts as detailed in the accounts receivable aging report for US accounts, including escalated or high-value accounts.
Receive and respond to incoming client calls regarding finance-related concerns, including credit card payments and account disputes.
Process credit card payments, mark invoices as paid, and issue payment receipts accurately and promptly.
Resolve complex customer disputes regarding past-due balances, performing account reconciliations and identifying trends to prevent recurring issues.
Respond to customer requests via email, including W9 forms, payment receipts, billing contact updates, and address changes.
Oversee the YM-Finance mailbox and Interfax account, ensuring timely and accurate responses.
Prepare detailed collections reports and financial summaries for Sales Managers, Partners, and senior leadership.