Senior Accounting Assistant

The role is within the Global Payments team at the World Bank Group. Responsibilities involve accounting, reporting, vendor and staff payment processing, client servicing, and system enhancements.

Responsibilities

• Respond to client needs, including transactions, queries, and advisory support.
• Meet and improve service standards for transactions and queries.
• Follow escalation matrix and use client feedback to identify improvements.
• Carry out periodic quality assurance audits to ensure compliance.
• Maintain communication with clients and stakeholders; convey policies in plain language.
• Perform root‑cause analysis and consult supervisors when exceptional treatment is required.
• Ensure risk identification and mitigation when systems change.
• Collaborate with Accounting & Reporting and Data Science & Analytics to understand processes and identify pain points....