Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
Review client concerns and seek to improve all aspects of the client experience with the company;
Constantly promote the value of the InEvent platform and upsell through customer/client experience;
Grow and expand clients platform usage within their organization;
Suggest optimization of existing processes within all Customer Success initiatives;
Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.
Qualifications & Requirements
3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;