Become a Senior Customer Account Manager at Bombardier in Dorval, QC. Oversee customer operations for the Aircraft Health Management System in a hybrid work model.

In this impactful role, you will manage customer accounts and ensure seamless operations while mentoring a Business Analyst Intern. Your focus will be on optimizing CRM processes and developing strong relationships with clients to enhance satisfaction and commercial performance.

Key Responsibilities: • Serve as the main contact for assigned accounts • Oversee day-to-day operations and issue resolution • Coordinate with cross-functional teams to improve CRM • Lead customer onboarding and develop training resources • Track and improve customer satisfaction metrics

Requirements: • 5–10+ years in customer account management within aerospace • Strong background in digital products • Excellent problem-solving and analytical skills • Experience in managing billing and contracts • Strong leadership and coa...