Become a Senior Customer Account Manager at Bombardier in Dorval, QC. Oversee customer operations for the Aircraft Health Management System in a hybrid work model.
In this impactful role, you will manage customer accounts and ensure seamless operations while mentoring a Business Analyst Intern. Your focus will be on optimizing CRM processes and developing strong relationships with clients to enhance satisfaction and commercial performance.
Key Responsibilities:
• Serve as the main contact for assigned accounts
• Oversee day-to-day operations and issue resolution
• Coordinate with cross-functional teams to improve CRM
• Lead customer onboarding and develop training resources
• Track and improve customer satisfaction metrics
Requirements:
• 5–10+ years in customer account management within aerospace
• Strong background in digital products
• Excellent problem-solving and analytical skills
• Experience in managing billing and contracts
• Strong leader...