Senior Account Manager - Remote

Job Role

The Senior Account Manager is responsible for managing key customer relationships within client's cargo warehouse environment, ensuring operational excellence, service delivery performance and commercial growth.

The role acts as the primary interface between customer and internal design and delivery teams.

Job Activities

Customer Account Management

* Act as the senior point of contact for assigned cargo customer(s).

* Develop strong relationships with customer’s key stakeholders; management and operations staff.

* Manage and report customer service performance against agreed Service Level Agreements (SLAs) and KPIs.

* Lead regular operational review meetings with customers.

* Handle escalations, service recovery actions, and customer complaints professionally and efficiently.

* Identify opportunities to enhance customer satisfaction and retention.

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