SEND Complaints & Resolutions Officer (x3)
Southwest England Local Authority | Remote | £250 per day UMR

A Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service.

We are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints.

This role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders.

Key Responsibilities

Support conversations and resolution meetings with families, schools and education settings
Draft high-quality SEND complaint respo...