Job Summary

The Sell in and B2B Customer Service Associate will oversee daily operations to ensure exceptional customer satisfaction for our US and Canada Sell in and B2B customers. The role manages customer inquiries, processes orders, delivery documents and invoicing, and collaborates with the Customer Service Manager to improve documentation and customer experience.

Job Responsibilities

• Responsible for daily operations of the Sell In and B2B Customer Service department
• Customer Communication and Satisfaction
  • Interact with customers to address inquiries, resolve issues, and ensure overall satisfaction.
  • Collaborate with sales, supply chain, and warehouse teams to provide timely responses and solutions to customer queries.
  • Address customer complaints, claims, and returns promptly and effectively.
  • Advocate for customer needs within the organization, driving resolutions and improvements.