Transform customer interactions as a Self-Service & Automation Specialist at Top Hat. Utilize AI and CRM systems to streamline support and improve self-service options for users.
In this unique role, you will seamlessly merge technical support with automation strategies, ensuring customers access solutions quickly and efficiently. Drawing on your 1-2 years of experience in support environments, you’ll innovate workflows, resolve escalations, and enhance training for technical teams, all within a remote-first culture.
Key Responsibilities:
• Experiment with AI workflows to solve customer challenges
• Identify Salesforce workflow enhancements for speed
• Manage technical escalations and update related systems
• Develop training content for offshore technical staff
• Lead knowledge management initiatives for enhanced discovery
Requirements:
• 1-2 years of experience in technical support
• Familiarity with Salesforce backend navigation
• Ability to rewrite ...