Resolution Field Agent

Self-Employed | Part-Time or Full-Time

Guaranteed Daily Rate: £130–£150 (depending on skills and experience)

What Is a Resolution Field Agent? As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty.

Key Workstreams

• Commercial & Residential Utilities  – Discussing and resolving utility accounts
• Communication & Reconnection  – Reconnecting customers with our clients and their services
• Welfare Utility Visits  – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate
• Utility Meter Reads  – Collecting accurate utility meter readings

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