Location: Madrid, Spain

Mission

As part of our Managed Detection and Response department, your mission will be to help us provide best‑in‑class services to our clients as they run. By accompanying the client with the management of their security devices, and by continuously improving our processes and operations capabilities, you will be helping make the customers' life more secure.

Qualifications

• Are passionate about cybersecurity and are constantly developing your knowledge
• Are eager to learn and to manage state‑of‑the‑art security technologies
• Are at ease in a fast‑paced environment and able to get out of your comfort zone
• Enjoy actively contributing to improving the services offered to clients
• Are motivated by working directly with customers

Responsibilities

• Serve as the first escalation point of our Tier1 engineers for our operational team to help resolve complex device healt...