We are looking for a talented and experienced Security Consultant who will be responsible for the proper and accurate handling of support requests of Client’s customers. The Engineer will receive requests by Email and Calls and handle those according to client’s support workflow including:

• Internal and external escalation
• Continuous communication with the customer on tickets, projects, etc.
• Working as a resident engineer at customer site when required
• Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of tickets
• Follow‑up on any escalations in a timely manner
• Handling projects, POC and documentation when required

• Perform ticket checks continuously
• Apply escalation matrix activities accurately
• Keep the ticket‑system up to date on a daily basis
• Be flexible to work after office hours on critical incidents