JOB PURPOSE:

To ensure Pullman and Novotel is a secure environment by implementing security systems, policies, and procedures in accordance with hotel standards.

KEY RESPONSIBILITIES:

• Patrol assigned areas (guest floors, lobby, basement parking) during duty periods and report all untoward incidents, policy violations, fire/safety hazards, and breaches of hotel decorum.
• Monitor and secure guest rooms and hotel property, including fixtures, equipment, and accessories, whilst providing assistance to guests as required.
• Maintain vigilance in lobby and public areas; greet guests appropriately and monitor for undesirable visitors, banned elements, and persistent troublemakers, reporting concerns to senior security staff.
• Operate security control room as the nerve centre of the security department; respond to incidents, manage communications, and maintain incident logs as per LSOP's an...