Objectives The key objectives of this engagement are to: Augment Client ’s Security Operations with experienced L1, L2, and L3/L4 resources Ensure uninterrupted  24x7 operational support  for infrastructure security platforms Improve turnaround time for BAU security requests and operational tasks Support proactive security operations through structured preventive maintenance Ensure consistent MIS reporting and operational visibility Maintain strict adherence to Client ’s governance, compliance, and ITSM processes   3.

Scope of Services 3.1 Service Model & Coverage 24x7 operational coverage , including shift‑based coverage and on‑call support Resources will operate under Client ‑defined processes, tools, and controls Vendor will provide staffing, backfill, and continuity of service All operational priorities, approvals, and SLAs are governed by Client 3.2 Team Composition (Total: 10 Resources)   Role Quantity Primary Foc...