Job Title: Second Line Helpdesk Engineer

Location: Hybrid working, Norfolk

We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.

Responsibilities

• Provide second line technical support across a broad range of hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents within agreed SLAs.
• :System support users with operating systems (Windows, MacOS), Microsoft 365 etc.
• Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
• Deliver a high standard of customer service.
• Manage and prioritise multiple open incidents effectively.

What they are looking for from you

You...