Essential Duties & Responsibilities: Include but are not limited to the following:

Customer Service

• Provides fast, efficient, and courteous service always.


• Answers incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handles and directs customer complaints to the proper personnel.


• Works extended hours as requested by supervisor to ensure good customer service in busy season.

Maintenance

• Maintains the office in a neat and orderly fashion.


• Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.


• Keeps resource manuals accessible and current.

Billing

• Ensures all items sold are delivered and charged in a timely manner.

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