Job Description
The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.


A day in the life…

+ Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences

+ Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.

+ Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.

+ Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more

+ Support event execution – point...