Understanding customer business needs, objectives and expectations; translating them into achievable Key Performance Indicators (KPI) and continuously suggesting optimisations to improve performance.
Oversee and ensure successful completion of customer on-boarding.
Develop and manage effective Total Search Marketing (SEO & PPC) strategies, tactics and mechanics.
Ensure all projects are completed within scope and on-time as per Service Level Agreement (SLA).
Develop and manage policies & procedures such as operational processes and Standard Operating Procedure (SOP).
Develop and manage reports such as Work-In-Progress (WIP) and project performances.
Develop and manage Search Marketing (SEO & PPC) advertising budgets.
Develop and manage staff development programmes such as training, performance evaluations and appraisals.
Work closely with internal and external teams to align ...