Overview

Overall purpose of the job: The Scheduling Agent role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service and the installation thereof. They ensure that all sales made are fitted within the prescribed time frame. Your aim is to provide and promote excellent customer service and ensure customers vehicles are fitted timeously. You'll make sure that service standards are being met. This role works across multiple departments within the company to ensure total customer satisfaction.

Duties & Responsibilities

• Delivering a comprehensive service to enquiring customers either directly or through a team of customer service agents


• Providing help to customers using Fidelity SecureDrive’s products and services


• Communicating courteously with customers by telephone, email, letter and face-to-face


• Investigatin...