Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain
To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
Procurement of services from external supply partners, including purchase order creation and service delivery management.
To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process...