Scheduling RepresentativeLocation: Kodak, TNIndustry: Plumbing / Heating & AirPosition Overview
We are seeking a reliable and customer-focused Scheduling Representative to join our team. In this role, you will serve as the primary point of contact for customers, managing inbound and outbound calls, scheduling service appointments, and ensuring a positive customer experience.
This position requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing accurate, timely support.
Key Responsibilities

+ Handle inbound and outbound calls to assist customers and schedule appointments

+ Provide professional and courteous customer service in a high-volume call environment

+ Accurately document customer interactions in CRM and scheduling systems

+ Address customer concerns, manage follow-ups, and support resolution efforts

+ Stay informed on company services to provide accurate inform...