Diagnose and troubleshoot technical equipment issues both remotely and on-site, ensuring optimal performance to support customer production.

Perform installation, operation, and annual preventive/breakdown maintenance of ECI systems.

Provide accurate documentation and service reports, including recurring issue analysis for internal teams.

Support and mentor field service and installation engineers during equipment setup and demonstration processes.

Deliver high-quality customer service and maintain clear communication with team leadership.

Conduct customer training sessions to ensure proper equipment usage and safety.

Contribute to knowledge sharing and continuous improvement through internal systems and collaboration.

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