Position Overview
Position Description
The Operations Manager provides effective management, direction and leadership to the SBS CS team. Assumes accountability and responsibility to meet or exceed the region’s performance goals, especially in the areas of quality, client retention, productivity, implementation, and call management.
Provides vision, leadership, and guidance to each Team Leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals. Uses written and verbal communication skills to interact effectively internally and with clients. Comprehends and correctly interprets messages from others. Inspires and supports an environment which encourages continual process improvements. Directs staff to ensure adherence to high levels of...