Lead and enhance customer service at SaskEnergy as the Manager of the Contact Centre, focusing on performance reporting and resource management. This full-time role involves overseeing operations and ensuring quality service delivery across multiple channels.
In this permanent position, you will manage departmental resources, track performance metrics, and enhance customer satisfaction at SaskEnergy. With a focus on operational excellence, you will coach staff and oversee financial management. Your strategic oversight will directly impact staffing and capacity planning to align with provincial workload needs.
Key Responsibilities:
• Manage performance and quality to achieve operational targets
• Coach staff and link their roles to strategic goals
• Track performance indicators across various business units
• Optimize capacity planning and workload forecasting
• Resolve escalated customer issues and make decisions
Requirements:
• Degree in Business Administrat...