Handling Incidents, Alerts, and Service Requests with knowledge of SAP as a key user or support role. Troubleshooting and resolving any issue impacting SAP performance such as hardware and related applications.
Help the SAP Senior Team to manage daily operations ensuring high availability, coordinate with international teams in global projects, crisis handling, and de-escalation initiatives.
Provide proper documentation and assist the Senior SAP Engineer in defining technical operational concepts, developing guidelines for implemented SAP landscapes, and rolling out this information/knowledge to the rest of the team.
Participate with the Senior SAP Team in planning, setup, implementation, and operation of SAP technologies.
Carry out system testing to ensure changes are robust and perform according to user requirements.
Work directly with clients on a daily basis to achieve defined goals...