The SAP SD Support Desk Consultant provides second-line support for SAP Sales and Distribution modules, ensuring fast incident resolution, system stability, and user enablement. This role acts as a bridge between business users and technical teams, delivering issue triage, troubleshooting, and minor configuration to support efficient order-to-cash processes.

Key Responsibilities

• Incident triage and resolution
• Log, prioritize, and resolve SAP SD incidents (OTC, order management, billing, shipping, pricing) within agreed SLAs.
• Reproduce issues, analyze root causes, and implement quick wins or workaround solutions.
• User support and training
• Provide guidance and training to end-users on SAP SD functionality, fees, and best practices.
• Create and maintain knowledge base articles, runbooks, and quick reference guides.
• Configuration and optimization
• Collaborate with ABAP/Functional...