Roles & Responsibilities: Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities. Understanding on Sales Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM). On demand support to Global Business Process and Operational Divisions Teams as well as partners in charge of administration of data centers (database administration, upgrades, performance,) Accountable for Solution issues escalated to the Global Support team. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation …). Analyze content of releases on his/her area and recommend best organization as far as testing is concerned. Liaise with regional / local su...