In this role, your day-to-day activities will include: 

• Monitoring ServiceNow incident queues for your assigned functional areas 

• Performing initial evaluation and triage of support tickets 

• Communicating directly with impacted users to understand reported issues 

• Analyzing issues and determining the appropriate path to resolution 

• Performing SAP configuration changes as needed to resolve break/fix issues 

• Coordinating with technical teams when development or cross-functional support is required 

• Working with business users to validate solutions and capture test evidence 

• Documenting analysis, actions taken, and resolution details in accordance with support processes 

• BA/BS degree in ...