Job Description: Role Descriptions:

Monitor application performance| system health| and batch jobs to ensure stable and uninterrupted production operations.

Investigate| troubleshoot| and resolve production incidents| ensuring timely rootcause analysis and documentation.

Coordinate with development| infrastructure| and business teams to drive issue resolution and defect fixes.

Perform impact analysis| log analysis| and configuration reviews to identify recurring patterns and prevent reoccurrence.

Support incident management| problem management| and change management processes in alignment with ITIL best practices.

Maintain and optimize run books| SOPs| and production suppor...