Responsibilities What will you do? On demand support to Global Business Process and Operational Divisions Teams as well as partners in charge of administration of data centers (database administration, upgrades, performance.) Accountable for Solution issues escalated to the Global Support team. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation …). Analyze content of releases on his/her area and recommend best organization as far as testing is concerned. Liaise with regional / local support teams and testing factory to ensure that release validation process is done properly Analyze, challenge, validate recommendations and actions of on his/her area Liaise with Global Data Excellence and Business Process Leaders organization regarding problem solving and enhancement Contribute, review and validate Core bugs & enhancements specifi...