Position Overview
ESSENTIAL SKILLS:
- SAP SuccessFactors Technical Operations experience (all modules)
- Routinized use of Ticketing systems (e.g. ServiceNow)
- Familiar with ITIL processes
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Good attention to detail with a focus on quality and continuous improvement.
ADVANTAGEOUS SKILLS:
- In-depth technical knowledge in any of the SAP SuccessFactors modules.
- Ability to perform root cause analysis for recurring issues and recommend improvements.
- Familiarity with HR processes and best practices.
- Exposure to multinational work environments.
- Experience in data analysis and reporting within SAP SuccessFactors.
- Knowledge of integration tools related to SAP SuccessFactors (e.g. integration center, CPI).