Incident Management & Resolution

Provide L1/L2 support for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests.

Monitor data pipelines, jobs, and integrations for failures or performance issues.

Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms.

Perform root cause analysis and implement preventive measures for recurring issues.

Operational Excellence

Maintain and update SOPs for incident handling, escalation, and resolution.

Ensure adherence to SLAs and KPIs for ticket resolution and system uptime.

Collaborate with Data/SAP engineering teams for complex issues and permanent fixes.

Continuous Improvement

Identify opportunities for automation and process optimization in support workflows.

Document knowledge articles for common issues and resolutions.

Skills & Qualification:

2–5 years of e...