Job Title: Senior Specialist – Level 1 & Level 2 Support

Job Summary:

We are seeking an experienced Senior Specialist for Level 1 & Level 2 Support to manage and resolve incidents related to SAP BTP/Integration Suite and Informatica Cloud. The ideal candidate will bring strong technical expertise along with leadership capabilities to guide the support team and ensure timely and effective issue resolution.

Key Responsibilities:

- Lead and manage the Level 1 & Level 2 support team.
- Handle and resolve technical incidents related to SAP BTP/Integration Suite and Informatica Cloud.
- Define, implement, and maintain support procedures and best practices.
- Mentor and train team members to enhance performance and efficiency.
- Collaborate with cross-functional teams for timely issue resolution.
- Conduct root cause analysis and drive continuous improvement initiatives.
- Stay updated with the latest technologies and industry best practic...