Key responsibilities

• 
  

  Monitor ServiceNow incident queues for assigned logistics, warehousing, inventory, and transportation process areas.

  
  


• 
  

  Perform initial evaluation, triage, analysis, troubleshooting, and root cause assessment for user-reported issues.

  
  


• 
  

  Communicate directly with business users to clarify reported issues, validate business impact, and confirm resolution.

  
  


• 
  

  Perform SAP configuration changes for approved break/fix issues and minor enhancements.

  
  


• 
  

  Coordinate with technical teams when development, integration, or cross-functional SAP support is required.

  
  


• 
  

  Support testing, deployment, hypercare, documentation, runbooks, and evidence capture in line with ITIL and change management processes.