In this position you work cross Nordic and will make planning cross our locations. Travel to our offices in Sweden, Denmark and Finland must be expected.
**Responsibility will include**:
- Forecast volumes and staffing requirements based on historical data, trends, and business needs.
- Create and maintain accurate staffing schedules to ensure optimal coverage and service level targets are met.
- Monitor real-time adherence to schedules and make necessary adjustments to optimize productivity.
- Analyze inflow and provide insights to identify opportunities for improving operational efficiency and performance.
- Collaborate with Team Leaders to identify and address staffing gaps and operational challenges.
- Develop and maintain effective communication channels with the teams, providing timely updates on schedules and any changes or adaptions.
- Maintain and update workforce management tools to ensure accurate and up-to-date information.
- Conduct regular evalu...