Description

_This role is contingent upon a contract award._

ICF is seeking a Training Specialist to support an enterprise Salesforce services environment for a federal health client. This role will focus on training planning, stakeholder education, user group support, training materials, user guidance, communications support, and adoption of Salesforce platform capabilities.

The ideal candidate has experience developing practical training content for enterprise technology users and coordinating with business, technical, and stakeholder teams. This role requires strong writing, facilitation, organization, and stakeholder management skills, with the ability to explain system changes, platform standards, and user procedures clearly.

This work supports an enterprise Salesforce environment that includes stakeholder onboarding, enterprise user guidance, user groups, training materials, release communications, and continuous updates to training content as ...