Overview

Salesforce Solution Architect, Service Cloud

NeuraFlash, Part of Accenture, is redefining the future of business through AI and technologies like Agentforce. We craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. We are creating the future of generative AI and AI agents, and NeuraFlash, Part of Accenture, has been positioned as a leader with Agentforce collaboration.

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practi...