Transform client interactions as a Salesforce Service Cloud Developer. This role leverages Amazon Connect and focuses on enhancing Service Cloud Voice applications.
Your core responsibility will be handling applications using Salesforce Service Cloud Voice, ensuring a seamless integration with AWS. You will perform essential BAU activities, including version upgrades and production support, while implementing omni-channel features to improve user experience. Your analytical skills will be vital in assessing the impact of Salesforce releases.
Key Responsibilities:
• Manage applications within Salesforce Service Cloud Voice
• Focus on AWS Integrations and omni-channel features
• Analyze the impact of Salesforce updates on services
• Conduct deployments in lower environments
• Provide L3 support for incidents in production
Requirements:
• Experience with Salesforce Service Cloud Voice
• Proficiency in Amazon Connect and AWS tools
• Experience with version ...