Description
Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.

What You’ll Do

• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow

• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects

• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets

• Use Apsona, Data Loader, and Workbench to import, update, and export d...