Responsibilities

• Handling of applications using Salesforce Service Cloud Voice.
• Having strong focus on Service Cloud Voice, Amazon Connect, AWS Integrations and Service Cloud Customizations.
• Performing BAU activities for Service Cloud Customizations such as version upgrade of SCV, analyzing the impact of Salesforce releases on Service Cloud Voice, and incorporating new features.
• Implementing omni‑channel features and providing maintenance for them.
• Providing L3 support for production incidents.
• Performing deployments in all lower environments.
• Supporting production Salesforce releases.