Overview
We are looking for a hands-on Salesforce Consultant to support and enhance enterprise Salesforce solutions within a Telecom BSS environment. This role focuses on application support, system enhancements, and ensuring operational stability for Fiber (FTTH/FTTx) and Postpaid Enterprise Mobility use cases.
The ideal candidate will have strong experience in
Communication Cloud and Salesforce Service Cloud (OmniStudio/Vlocity)
, with the ability to work closely with business and technical teams in a production support and delivery environment.
Job Roles & Responsibilities Application Support & Maintenance Provide
L2/L3 production support
, including issue investigation, troubleshooting, and resolution. Perform
root cause analysis (RCA)
and ensure timely incident closure aligned with SLAs. Monitor system health, support platform stability, and implement defect fixes and minor enhancements. Support
release cycles
, regression testing, and environment ...