Salesforce Business Analyst

Location: London, United Kingdom

Contract: Permanent

Mode of Working: Hybrid

Overview

The TCS Digital Field Service Management (DFSM) Practice is seeking a Salesforce Business Analyst to help discover and design a Field Service Management solution on the Salesforce Field Service Lightning (FSL) platform for a multinational corporation specializing in food services and facilities management.

Responsibilities

• Provide expertise to understand and analyse the customer’s Field Service Management requirements.
• Create functional specifications, user stories, and user documentation.
• Help design solutions and advise suitable ways to best leverage the FSL platform to support critical business functions.
• Analyse functional challenges; develop recommendations and solutions, help implement them, and assess the business impacts.
• Participate in the full software...