Senior Business Analyst - Salesforce Service Cloud

📍 London (Hybrid - 2 Days Per Week Onsite)
📅 12-Month Contract

We are seeking an experienced Senior Business Analyst to support a major enterprise Salesforce programme within a complex, fast-paced environment. This role is ideal for a BA who has worked recently with Salesforce Service Cloud and Salesforce Sales and Data Cloud and enjoys operating across both business and technology teams to drive delivery outcomes.

You will work closely with internal stakeholders, technology teams, and external suppliers - including a specialist Salesforce delivery partner supporting a large-scale Salesforce estate. The role requires strong analytical capability, excellent stakeholder management skills, and the ability to produce high-quality artefacts that support successful solution delivery.

Key Responsibilities

Work with business and technology stakeholders to gather, analyse, and document requirements
Supp...